Privacy Policy
cuci777

This Privacy Policy ("Policy") is issued by cuci777 ("we", "us", "our", "the Company") and applies to all personal data collected from individuals ("you", "the Player", "the User") who access or use the cuci777 online casino and sports betting platform available at cuci777.cam (the "Platform").

cuci777 operates as an online gaming platform serving the Malaysian market, providing casino games, sports betting, live dealer tables, lottery products, and arcade games to eligible players. In the course of providing these services, we collect and process personal data. This Policy sets out in full and transparent detail what data we collect, why we collect it, how it is used, with whom it may be shared, and what rights you have in relation to that data.

By registering an account with cuci777, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform as a whole.

The following terms carry the meanings set out below throughout this Privacy Policy:

cuci777 collects the following categories of personal data in connection with the provision of its services:

Identity and Contact Data

• Full legal name as it appears on your national identity document (MyKad or passport)
• Date of birth (for age verification — all players must be aged 21 or above)
• Residential address, including postcode and city (e.g., Kuala Lumpur, Penang, Johor Bahru, Shah Alam, Petaling Jaya)
• Email address and mobile telephone number
• Nationality and country of residence

Identity Verification (KYC) Data

• Copy of Malaysian National Identity Card (MyKad) or valid passport
• Proof of residential address (utility bill, bank statement, or equivalent)
• Payment method ownership documentation
• Source-of-funds documentation where required by our compliance procedures

Financial and Transaction Data

• Payment method details (e-wallet account identifiers, FPX bank account details — card numbers are tokenised and not stored in full)
• Transaction history: deposits, withdrawals, bonus credits, and balance adjustments
• Currency and amount of each transaction in Malaysian Ringgit (MYR/RM) or cryptocurrency equivalent

Gaming and Behavioural Data

• Game play history: titles played, bet amounts, outcomes, session duration
• Sports betting activity: markets wagered, selections made, odds accepted, and settlement records
• Responsible gambling tool usage: deposit limit settings, session reminders, and self-exclusion requests

Technical and Device Data

• IP address and approximate geolocation derived therefrom
• Device type, operating system, browser type and version
• Session timestamps and duration
• Referral URL and internal navigation patterns within the Platform

Communication Data

• Content of live chat transcripts, emails, and WhatsApp messages sent to cuci777 support
• Records of marketing communication preferences and opt-out requests

cuci777 collects personal data through the following primary channels:

• Direct submission: Data you provide voluntarily during account registration, KYC verification, deposit and withdrawal requests, support interactions, and promotional opt-ins.
• Automated technical collection: Data collected automatically when you visit or use the Platform, including via cookies, server logs, and analytics tools. This includes IP address, device information, session duration, and navigation behaviour.
• Third-party identity verification providers: Where you undergo automated KYC checks, personal data may be cross-referenced against third-party databases to confirm identity and age.
• Payment processing partners: Transaction data is transmitted to and from cuci777's payment partners (including Malaysian FPX providers, e-wallet operators such as Touch 'n Go, Boost, GrabPay, and DuitNow) in order to process your deposits and withdrawals.
• Fraud detection and security services: Technical data may be processed by fraud prevention tools to detect and prevent account fraud, bonus abuse, and money laundering activity.

cuci777 processes your personal data on one or more of the following legal bases:

cuci777 processes your personal data for the following specific purposes:

• Account management: Creating, maintaining, and administering your cuci777 account, including credential authentication and account security.
• Age and identity verification: Confirming that all players meet the mandatory minimum age of 21 years before being permitted to wager real money.
• Transaction processing: Facilitating deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency channels.
• Responsible gambling compliance: Monitoring gaming behaviour to identify indicators of problem gambling, administering deposit limits and self-exclusion requests, and complying with responsible gambling obligations.
• Anti-money laundering (AML): Screening transactions and player activity for indicators of money laundering, terrorist financing, or other financial crime in accordance with applicable legal requirements.
• Fraud prevention and platform security: Detecting and preventing account fraud, identity theft, bonus abuse, collusion, and other prohibited activities.
• Customer support: Responding to queries, complaints, and dispute resolution requests submitted via live chat, email, or WhatsApp.
• Marketing communications: Sending promotional emails, bonus notifications, and platform updates to Players who have opted in to receive such communications. You may opt out at any time.
• Platform analytics and improvement: Analysing anonymised or aggregated usage data to improve Platform performance, game selection, and user experience.
• Legal compliance and regulatory reporting: Maintaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.

cuci777 does not sell, rent, or trade your personal data. We share personal data only in the following limited and necessary circumstances:

• Payment processors and financial institutions: Your transaction data is shared with Malaysian payment operators (including FPX-connected banks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and cryptocurrency processors) to process your deposits and withdrawals. These entities are bound by their own privacy and security obligations.
• KYC and identity verification providers: Identity documents and personal data submitted during KYC may be processed by cuci777's identity verification partners for the sole purpose of confirming eligibility to use the Platform.
• Fraud prevention and security services: Technical and behavioural data may be shared with fraud detection providers to identify and prevent prohibited activity.
• Game technology providers: Limited gameplay data may be shared with the third-party providers whose games are offered on the Platform, strictly for the purpose of game operation, settlement, and dispute resolution.
• Legal and regulatory authorities: cuci777 will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, court order, or as necessary to protect the safety of individuals or the integrity of the Platform.
• Professional advisors: Our legal, compliance, and auditing advisors may access personal data on a strictly need-to-know basis under obligations of professional confidentiality.

Some of cuci777's service providers and technology partners may be located outside of Malaysia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that afforded under applicable Malaysian law, cuci777 will implement appropriate safeguards to ensure that your data remains protected to the same standard as it would be within Malaysia.

Such safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Binding corporate rules where the recipient is part of a group subject to group-wide data protection standards
• Adequacy decisions recognising the recipient jurisdiction as providing adequate data protection

You may request information about the specific safeguards in place for any international transfer of your personal data by contacting our Data Protection contact at the details set out in Section 16 of this Policy.

cuci777 retains personal data for only as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

cuci777 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that allow us to recognise your browser and retain certain session information. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and cookies that maintain your login state. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language selection and display settings, so you do not need to reconfigure them on each visit. These are set only with your consent.
• Analytics Cookies: Used to collect anonymised data about how visitors use the Platform, including which pages are visited most frequently and how users navigate between sections. This helps us improve Platform performance and user experience. Analytics cookies are set only with your consent.
• Security and Fraud Detection Cookies: Used by cuci777's security systems to identify suspicious behaviour, detect bot activity, and prevent fraud. These are classified as strictly necessary for the security of the Platform.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use the Platform. For non-essential cookies, you can withdraw consent at any time without affecting your account access.

As an individual whose personal data is processed by cuci777, you hold the following rights in respect of that data. You may exercise any of these rights by contacting cuci777 support as described in Section 16 of this Policy. cuci777 will respond to all valid requests within 30 calendar days.

The cuci777 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC processes.

If we become aware that personal data has been collected from an individual under the age of 21, we will immediately close that account, delete the associated personal data to the extent permitted by law, and forfeit any funds or balances associated with the account in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor has registered an account or provided personal data to cuci777, please contact our support team immediately at the contact details in Section 16. We will treat such reports as urgent and respond within 24 hours.

cuci777 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and cuci777's servers
• Two-factor authentication (2FA) available for all player accounts to provide an additional layer of login security
• Data encryption at rest for sensitive personal and financial data stored on cuci777's servers
• Access controls and role-based permissions ensuring that cuci777 staff can only access personal data to the extent necessary for their specific role
• Regular security audits and penetration testing conducted by independent security professionals
• Intrusion detection and monitoring systems operating continuously to identify and respond to potential security incidents
• Tokenisation of payment instrument data so that full card numbers and sensitive financial identifiers are never stored on cuci777's servers
• Staff training on data protection obligations and secure data handling practices

In the event of a personal data breach that poses a risk to your rights and freedoms, cuci777 will notify affected individuals without undue delay and in accordance with applicable data breach notification requirements.

The cuci777 Platform may, from time to time, contain references to or integrations with third-party services, including payment processors (Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX providers) and game providers. These third parties operate their own independent privacy policies and data practices, for which cuci777 accepts no responsibility.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the cuci777 Platform. cuci777 takes reasonable care in its selection of third-party partners but cannot guarantee the privacy practices of those parties beyond the contractual obligations we impose on them as Data Processors.

cuci777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, Platform features, applicable law, or regulatory guidance. The effective date of the current version is displayed at the top of this page.

Where changes are material — that is, where they affect the nature of the data collected, the purposes of processing, or your rights in relation to that data — cuci777 will take reasonable steps to notify registered Players. This may include a notice displayed on the Platform or a notification sent to the email address associated with your account.

Continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, you must cease using the Platform and contact support to close your account.

We recommend reviewing this page periodically. The version history and effective dates of previous Policy versions are available on request from our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by cuci777, please contact us through any of the following channels. Our support team operates in English, Bahasa Melayu, and Mandarin, 24 hours a day, seven days a week.

• Live Chat: Available continuously via the cuci777 Platform. Average response time under five minutes.
• Email: [email protected] — responses provided within 24 hours on business days. Note: this is a plain text address and is not a clickable link.
• WhatsApp: Available 24/7 via the cuci777 Platform. Please specify your preferred response language when initiating contact.

For data access, rectification, erasure, portability, restriction, or objection requests, please contact our support team via live chat or email and include your account username and a description of your request. We will acknowledge receipt within 48 hours and respond fully within 30 calendar days.